Contact Us
Have questions, feedback, or need support? Our team is here to help you with anything Crafty-related.
Live Chat
Chat with our support team in real-time
Coming SoonResponse Time
We typically respond within 24-48 hours during business days.
How quickly will I get a response?
Our team typically responds within 24-48 hours on business days. We prioritize all inquiries to ensure you get timely assistance.
Can I track my order through support?
Yes! If you're having trouble tracking your order, provide your order number and our team can help you locate your package.
Do you provide support for sellers?
Absolutely. Our seller support team is available to assist with account setup, product listings, payments, and marketplace policies.
Need Immediate Help?
Our customer support team is available during business hours to assist you with any urgent matters.
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM GST
Saturday: 10:00 AM - 4:00 PM GST
Sunday: Closed
We Value Your Feedback
Your suggestions help us improve the Crafty experience for everyone. Share your ideas for new features, marketplace improvements, or how we can better support our community of artisans and customers.