Privacy Policy

Last Updated: June 17, 2025

Welcome to Crafty! This Privacy Policy explains how your personal data is collected, used, and protected when you access and use www.crafty.ae and the Crafty mobile application (the "Platform"). It complies with the UAE PDPL and other applicable laws.

By using our Services, you agree to the handling of your information in accordance with this policy.

1. What Information We May Collect

Depending on your interaction, we may collect:

Directly from you: Name, email, phone, address, form submissions, payment info (via third-party processors), reviews, inquiries.
Automatically: Location (with permission), device ID, transaction history, IP, browser type, Cookies usage.
From third parties: Social media, referral partners.

2. How We Use Your Information

To provide, manage, and personalize Services (Contractual Basis).
To improve and enhance experience (Legitimate Interest).
For marketing with your consent or legitimate interest, including email and push messages.
To comply with legal requirements and detect fraud (Legal Obligation).

Note: We do not store or share payment card details directly. All transactions are securely processed.

3. Who We May Share Information With

Service providers (logistics, payment, hosting, analytics).
Buyers and sellers for transaction fulfilment.
Marketing partners (anonymized or aggregated data) and with your consent, personalized offers.
Legal authorities if required for compliance, fraud prevention, or protection.
In business transfers, user data may be part of transferred assets.

4. Data Storage & Transfers

We store data as long as needed or as required by law. Data may be stored outside the UAE with appropriate safeguards (e.g., SCCs or country adequacy decisions).

5. Security Measures

Encryption during transmission.
Firewalls and access control.
Regular audits and system updates.

Although we follow best practices, no system is completely secure. You are responsible for keeping your password confidential.

6. Your Data Protection Rights

Right to access, rectify, or delete your data.
Right to restrict or object to processing.
Right to withdraw consent at any time.
Right to data portability.
Right to avoid automated decision-making in certain cases.

7. Cookie Policy

We use Cookies to enhance your experience. You can disable them in your browser settings, but some features may not work correctly.

Strictly necessary
Performance
Functionality
Targeting/Advertising

8. Information for Minors

Crafty is not intended for individuals under 18. If you believe your child has submitted personal data, please contact us to request deletion.

9. Contact Us

If you have questions or wish to exercise your rights, contact us at:
Email:
Phone: